Independent QA & Compliance specialist with experience supporting FCA-regulated financial services firms.
I provide independent quality assurance and compliance review across complaints handling and customer outcomes for FCA-regulated firms.My focus is on evidencing fair, consistent decision-making, identifying conduct and regulatory risk, and providing clear, practical feedback that supports second-line oversight.
• Independent complaints QA (sample-based or targeted reviews)
• Second-line assurance aligned to FCA expectations
• Identification of root cause, conduct risk, and redress issues
• Clear written feedback suitable for audit and regulatory evidence
• Independent and unbiased review
• Experienced in regulated complaints environments
• Clear, documented QA suitable for audit or FCA scrutiny